FAQ

Check-in is from 3:00 PM and check-out is by 11:00 AM.

Depending on room cleaning status, we may be able to accommodate an earlier check-in. Please contact us before arrival.

If you expect to arrive after midnight, please contact us in advance.

We may be able to accommodate this depending on availability. 1 hour late: ¥1,000 / 2 hours late: ¥2,000 / from 1:00 PM onwards a full night's charge will apply.

We can store luggage from the day of your stay. After check-out, we will keep it until your departure that same day.

We are sorry, but we do not accept cancellation waiting list requests.

We accept VISA, Mastercard, JCB, AMEX (American Express), Diners Club, and UnionPay.

There is no curfew.
However, for security reasons the entrance automatic door is locked from 2:00 AM.
If you return after 2:00 AM, please hold your room key card over the sensor in front of the automatic door.

Gift cards are not accepted.
Travel vouchers issued by travel agencies are also not accepted.

Co-sleeping is free of charge for preschool-age children. Elementary-school-age children and older are charged at the same rate as adults.

Yes, this is possible. In that case, please come to the hotel in advance to settle the payment.
We do not accept later billing.

Please refer to the Membership Terms page on the hotel official website.

A cancellation fee applies from 7 days before the stay date. Please refer to our booking terms for details.

All rooms offer free Wi-Fi for internet access.

Yes. All in-room TVs are equipped with an HDMI port.
HDMI cables are not available for loan, so please bring your own.

Yes. BS broadcasts can be viewed free of charge in all rooms.
*We are sorry, but CS broadcasts are not available.

We are sorry, but pay-per-view broadcasts are not available.

Every room is equipped with a multi-charger compatible with iPhone 5 and later, and various Android devices.

Every room is equipped with an air purifier with humidifier function.
(For hygiene reasons, the water tank is empty; please fill it with water yourself.)

A quiet refrigerator is provided. Please use it for keeping items cool.

Two types of pillows are available: hard (firm) and soft.

We are sorry, but there is no women-only floor.

Semi-Double, Standard Twin, Standard Double, Superior Twin, Deluxe Twin, and Universal Twin rooms have a bathtub. Moderate Twin and Moderate Double rooms have a shower room (separate from the toilet and washbasin).

A public bath with sauna is located on the 2nd floor.

- Hours: 16:00–25:00 / 6:00–9:00
- Location: 2nd floor

*Please bring the towel, face towel, and body towel from your room
*Samue and slippers are permitted

Two vending machines are located on the 2nd floor in front of the public bath. (Soft drinks and packaged beverages)

Wi-Fi is available throughout the hotel, in both guest rooms and common areas.

A coin laundry is located on the 2nd floor with 5 washers and 5 dryers. Wash: ¥400 / Dry: ¥100.

Restaurant & Lounge ENT is located on the 1st floor.
6:30–10:00: Breakfast buffet

From 11:00, the venue operates as the Premium Lounge exclusively for hotel guests.
11:00–15:00: Tea Time
15:00–17:00: Afternoon Tea Time
17:30–19:30: Cocktail Time
19:30–21:00: Bar Time

We are sorry, but there is no banquet hall.
The Premium Lounge for hotel guests only is open from 11:00.

All guest rooms are non-smoking. Please use the smoking room on the 1st floor.

A guests-only public bath with sauna is located on the 2nd floor. Hours: 16:00–25:00 (1:00 AM) / 6:00–9:00.

The public bath is available to hotel guests only.

We are sorry, but guests with tattoos are not permitted to use the public bath.

You may walk to the public bath only in samue and slippers. Please refrain from entering the 1F lobby (restaurant) in this attire.

Towels are not provided at the public bath. Please bring the face towel and bath towel from your room.

Shampoo, conditioner, body wash, cleansing (women), scalp essence (men), facial cleanser, lotion, milky lotion, cotton pads, cotton swabs, hairbrush, razor, and hair dryer are provided.

Yes. From 6:30 to 10:00 (last entry 9:45), a Japanese-Western buffet breakfast is served on the 1st floor.

Non-guests are also welcome.
[Visitor] Adult (junior high and up): ¥2,420 (incl. tax) / Child (elementary): ¥1,210 (incl. tax) / Preschool: free
[Hotel guest] Adult (junior high and up): ¥2,200 (incl. tax) / Child (elementary): ¥1,100 (incl. tax) / Preschool: free

It is located on the 1st floor.

We are sorry. The Premium Lounge is reserved for hotel guests only and is complimentary to use.

Tea Time 11:00–15:00 / Afternoon Tea Time 15:00–17:00 / Cocktail Time 17:30–19:30 / Bar Time 19:30–21:00 (last entry 20:40)

Drinks: coffee, tea, juice, beer, wine, sake, cocktails, and more.
Food: doughnuts, daily hors d'oeuvres, snacks.
*The selection varies by time slot.

We offer a range of loan items including blankets, nail clippers, thermometers, sewing kits, LAN cables, and trouser presses. Please feel free to ask at the front desk.

We will hold any items shipped to us until your check-in. Please include the guest's full name and the stay date on the address label.

Items can be sent via Sagawa Express between 8:30 AM and 11:30 AM.
Please note that frozen/refrigerated courier service is not available.

Please bring your laundry to the front desk by 8:00 AM. Items will be ready the same day in the evening.

Yes. Please contact the front desk via the in-room phone.
*Prices (incl. tax)
- Body relaxation: 40 min ¥4,500 / 60 min ¥6,500
- For aroma massage, please contact the front desk staff.
Reception: from 6:00 PM
Payment is by cash only (paid directly to the relaxation staff).

Yes, we can arrange one for you.
Please let the front desk know the time and number of vehicles required.

One microwave is provided at the guest service station on each guest room floor.

An in-room safe is provided. Please feel free to use it.
*Items can also be held at the front desk.

A 19-space car park (with 2 EV chargers) is located on the premises. Reservations are not accepted. Guest discount: ¥2,000 from 15:00 to 11:00 the next day. General rate: ¥300 per 20 minutes.

We are sorry, but reservations are not accepted.

There are also nearby car parks. Please ask at the front desk and we will guide you.

There is a FamilyMart and a Lawson about 2 minutes away on foot.

Because the official website offers a Best Rate Guarantee.

Only rates booked via the website are eligible, so this falls outside the scope of the guarantee.

Travel agency products (brochures and websites) set their own selling prices, which the hotel cannot control, so they are not eligible.

Multi-night plans are conditional rates, so they are only eligible if the stay dates (arrival and departure) are identical.

Only identical dates are eligible for the guarantee.

Overseas hotel booking sites are not eligible for the guarantee.

It is a membership program that offers special benefits when you stay at HOTEL ELCIENT.

There are no enrollment or annual fees.

The following benefits are available:
- Members-only rates when booking through the official website.
- Earn V Points on your room charges (when booking through the official website or by phone).
- Earn V Points when dining at the restaurant.
- Use V Points toward your payments.
- Receive a birthday coupon (delivered on the 1st of your birthday month).

There is no physical membership card.
To use the restaurant discount benefit, please present your My Account screen.

We are sorry, but registering an email address is required.

There is no time limit.

We are sorry, but points cannot be added at a later date.

Please reset your password from "Forgot your password?" on the login screen.

If an incorrect password is entered six times at login, the account is temporarily locked.
The lock is released after one hour. Once unlocked, please reset your password from "Forgot your password?" on the login screen.

After logging in, please go to My Account > Edit Personal Information and uncheck "Receive promotional emails from the property."
Please note that if you unsubscribe from promotional emails, some benefits, including the birthday coupon, will no longer be available.

You can change it from "Change Email Address" in My Account.

Birthday coupons are sent to eligible members at 10:00 on the 1st of each month.
If you registered as a member during your birthday month after the 1st, the coupon will not be delivered. If you have a stay reservation during your birthday month, please contact the secretariat.

The benefit is valid at the restaurant of HOTEL ELCIENT KYOTO HACHIJOGUCHI during dinner and bar hours. At checkout, please present a screen confirming your membership (member email or login screen).

Reservations made through restaurant booking sites and similar third parties are not eligible.

We are sorry, but the discount cannot be applied at a later date.

You can update it from My Account (member page).

We are sorry, but changes to registered information are not accepted by phone. Please update them from My Account (member page).

Your registered information is used to verify guest details when making reservations and similar inquiries.
Members who have consented to receive promotional emails will also receive special offers and information at the registered email address.

Please contact the L Members Club Secretariat.
For inquiries regarding reservations or restaurant use, please contact the respective hotel directly.
HOTEL ELCIENT KYOTO HACHIJOGUCHI: 075-672-1100
HOTEL ELCIENT OSAKA UMEDA: 06-6360-2200

If you wish to cancel your membership, please use the "Withdraw" button at the bottom of My Account (member page). Please note that upon withdrawal, all member benefits will become invalid, and members-only stay plans and similar communications will no longer be sent. Reservation information will also no longer be available for viewing.