BEST RATE

A promise only fordirect bookings.

Always direct. Always your best price.

We guarantee that the room rate offered on HOTEL ELCIENT’s official website is the lowest available (Best Rate).
If a lower rate is sold on another booking site, contact us within 24 hours of your reservation and we will honour the same rate.

PromiseLowest-rate guarantee
WindowWithin 24 hours of booking
AdvanceUp to 12 months ahead

Promise 01

Always the Lowest Price

Our room rates arealways lowest — a best-rate guarantee.

We promise the room rate on our official website is the lowest among any other booking site under the same conditions. Free from third-party algorithms or short-term campaigns — a price delivered straight from the hotel, the closest you can get.

Promise 02

12 Months in Advance

Earlier than anywhere,advance booking up to 12 months.

Our official website accepts reservations up to 12 months ahead, including the current month — earlier than other booking sites. For anniversaries, long holidays or important business travel: an advance window that fits both early and late planners.

Conditions

Best-rate conditions

All of the following conditions must be met.

01 Same hotel
02 Same plan (including service, benefits, amenities and cancellation conditions)
03 Same stay date, same booking date, same booking window and same number of guests
04 Same room type (same view)
05 Same length of stay (check-in / check-out time)
06 Same payment method

Rates on our official website and on other booking sites fluctuate daily due to vacancy and other reasons.
Plans that return points unique to third-party sites are not sold on our official website.
Comparisons are made on tax-inclusive prices.

Exclusions

Cases not eligible

The following cases are excluded from comparison.

01 Products that cannot be booked online (e.g. phone-only reservations)
02 Plans that return points unique to other booking sites, or sponsored plans
03 Products sold on booking sites operated by overseas companies
04 Products not publicly disclosed, e.g. corporate / welfare / member-only / group plans
05 Pre-paid products (online auctions, group buying, credit-card-only, etc.)
06 Package products that include facility use, transport or meals beyond accommodation
07 Products quoted in foreign currency (USD etc.) instead of JPY
08 "Arranged-travel" products listed in travel-agent pamphlets or websites

FAQ

Frequently asked questions

A travel-agent pamphlet lists a cheaper price.

Travel-agent products (pamphlet / web) are not subject to a rate the hotel can control, so they are not eligible.
Our official site was cheapest at the time of booking, but a week later another site became cheaper.

Only the rate at the time of your booking is eligible, and it must be claimed within 24 hours, or before check-in for same-day bookings.
An overseas hotel-booking site shows a cheaper rate.

Overseas hotel-booking sites are not eligible.

Contact

Osaka Umeda

HOTEL ELCIENT OSAKA UMEDA

Kyoto Hachijoguchi

BEST RATE

Our room rates arealways lowest — a best-rate guarantee.

Earlier than anywhere,advance booking up to 12 months.

HOTEL ELCIENT OSAKA UMEDA

HOTEL ELCIENT KYOTO HACHIJOGUCHI