FAQ

Check-in is from 3:00 PM and check-out is by 11:00 AM.

Depending on room cleaning status, we may be able to accommodate an earlier check-in.
Please contact us in advance.

We may be able to accommodate this depending on availability.
Please contact us via the in-house phone in the elevator hall, or speak directly with the front desk.

[Additional fee]
From the 11:00 AM check-out time:
・1 hour late: ¥1,000 (incl. tax)
・2 hours late: ¥2,000 (incl. tax)
From 1:00 PM onwards, a full night's charge will apply.

We can store luggage from the day of your stay. After check-out, we will keep it until your departure that same day.

We are sorry, but we do not accept waiting lists for cancellations.

We accept VISA, Mastercard, JCB, AMEX, Diners Club, and UnionPay.

There is no curfew.

For security, the entrance automatic doors are locked at 2:00 AM.
If you return or arrive after 2:00 AM, please ring the intercom and our staff will assist you.

Gift cards cannot be used.
Travel vouchers issued by travel agencies are also not accepted.

Yes, you can.
All rooms offer free Wi-Fi (wireless) for internet access.

Yes. All rooms' TVs are equipped with HDMI ports.
HDMI cables are not available for loan; please bring your own.

Yes. They are available free of charge in all rooms.

All rooms are equipped with an air purifier with humidifier function.
(For hygiene reasons, the water tank is empty; please fill it yourself.)

A quiet refrigerator is installed so you can rest comfortably.
The cooling temperature is designed to be milder than household use, so please use it for keeping items cool.
If you wish to refrigerate or freeze items, please bring them to the front desk for storage.
*Subject to size and quantity limits

Two types of pillows are available: hard (firm) and soft.

We are sorry, but we do not have a women-only floor.

Single rooms cannot accommodate two guests.
Please use a Double Room or Twin Room.
*Co-sleeping for preschool-age children is free of charge.

Yes. A coin laundry is available.
■Location: 2F East Wing (behind the public bath) / 4F & 8F West Wing (4 machines each)
■Wash + Dry (Standard): 120 min / ¥700 (incl. tax)
■Wash + Dry (Small): 80 min / ¥600 (incl. tax)
■Wash only: 35 min / ¥500 (incl. tax)
■Dry only: 30 min / ¥200 (incl. tax)
・Payment methods:
Cash (¥100 coins only) *Change available at the front desk.
QR code payments (PayPay, Merpay, au PAY, d-Barai, Alipay, etc.)
・Detergent is dispensed automatically.
・You can set a 4-digit security lock of your choice.
・Details on how to use are posted in each laundry space.
*Due to renovation work, the following floors will be unavailable:
・West Wing 4F: closed March 9 – April 17
・West Wing 8F: closed April 6 – June 4

*Due to renovation work, the following floors will be unavailable:
・West Wing 4F: closed March 9 – April 17
・West Wing 8F: closed April 6 – June 4
・East Wing 2F to West Wing connecting passage: closed until end of May
Soft drink vending machines are available on 1F, East Wing 2F, and West Wing 2F・4F・8F.
*Alcohol is not sold

Wi-Fi is available throughout the hotel.

A public bath with sauna is located on 2F of the East Wing.
■Hours: 16:00–25:00 (1:00 AM) / 6:00–9:00
■Location: 2F, East Wing
・Please bring towels and body towels from your room.
・You may use the bath in your samue (loungewear) and slippers.
・Your room key card is required for entry.

We offer two venues: Conference Room A and Conference Room B. For details, please see here.
*Currently under renovation; unavailable until Monday, July 20, 2026.

A guests-only public bath with sauna is located on 2F of the East Wing.
[Operating hours]
■Evening: 16:00–25:00 (1:00 AM)
■Morning: 6:00–9:00
*A dedicated password is required for the women's public bath.

We are sorry, but only hotel guests may use it.

We are sorry, but guests with tattoos are not permitted to use the public bath.

Crowding varies by season, but it tends to be busier between 19:00 and 21:00.
You can check the bath's current occupancy on your in-room TV.
[How to check]
On the Hotel Information screen, view "Occupancy Status (Restaurant / Public Bath)".

You may walk to the public bath only in samue and slippers.
Please refrain from entering the 1F lobby (restaurant) in this attire.

We are sorry, but towels are not provided at the public bath. Please bring the face towel and bath towel from your room.
Towel exchanges are available at the front desk.

Shampoo, conditioner, body wash, cleansing (women), hair tonic (men), hair liquid (men), facial cleanser, lotion, milky lotion, cotton pads, cotton swabs, hairbrush, razor, and hair dryer are provided.
*Please bring towels from your room.

No reservation is required. By paying the daily rate, you can enjoy the Japanese-Western buffet.
■Location: 1F West Wing Restaurant
■Hours: 6:30–10:00
*Due to renovation work, breakfast service will not be available from Monday, March 9, 2026 to Monday, June 15, 2026.
For details, please see here.

For breakfast, crowding varies by season.
Please check current occupancy on your in-room TV.
You can view it on the Hotel Information screen under "Occupancy Status (Restaurant / Public Bath)".

*Currently under renovation; unavailable from Monday, March 9, 2026 to Monday, June 15, 2026.
For details, please see here.

Non-guests are also welcome.
*Due to renovation work, the restaurant is unavailable from Monday, March 9, 2026 to Monday, June 15, 2026.
For details, please see here.

We are sorry, but private dining rooms are not available.

All seats are non-smoking. Thank you for your understanding.

We can accommodate food allergies and other dietary restrictions, as well as your individual requests.
Please consult with us in advance, for example at the time of booking.

We will hold any items shipped to us until your check-in.
Please note the following when shipping:
・ Address: "Hotel ElCient Kyoto Hachijoguchi, 13 Higashi-Kujo Higashisanno-cho, Minami-ku, Kyoto 601-8004"
・ Please be sure to include the "guest's full name (in furigana)" and "stay date".
・ Perishable items, fragile items, valuables, etc. cannot be accepted; please understand in advance.
・ We do not advance shipping fees, etc. Please refrain from sending COD (cash on delivery) or freight collect.

You can ship via Sagawa Express between 8:30 AM and 11:30 AM.
Shipments are basically sent freight collect (recipient pays).

A same-day laundry service is available.
Please bring your laundry to the front desk by 10:00 AM. Items will be ready by 5:00 PM the same day.
Note: Service is not available on Sundays, public holidays, New Year period, and Obon period.

Yes.
[How to book]
Visit the front desk, or book directly with the massage company Asahi-do at TEL: 075-371-1349.
[Hours]
15:30–25:00 (1:00 AM)
[Rates]
40 min: ¥4,500 / 60 min: ¥6,000
[Rates (from April 1, 2026)]
40 min: ¥5,000 / 60 min: ¥6,500 / 90 min: ¥9,500
Please pay the therapist in cash.

Recently, taxi reservations within Kyoto have become very crowded.
For this reason, we are unable to arrange taxis at any time of day. Thank you for your understanding.
If you wish to arrange one yourself, please contact the following taxi companies directly by phone:
[Main taxi companies]
・MK Taxi: 075-778-4141
・Miyako Taxi: 075-661-6611
・Yasaka Taxi: 075-842-1212

Yes.
From 6:30 AM to 10:00 AM, a Japanese-Western buffet breakfast is served at the 1F restaurant. No reservation required.
*Due to renovation work, breakfast service will not be available from Monday, March 9, 2026 to Monday, June 15, 2026.
For details, please see here.

*Due to renovation work, the following floors will be unavailable:
・West Wing 4F: closed March 9 – April 17
・West Wing 8F: closed April 6 – June 4
Microwaves are located on 2F, 4F, and 8F of the West Wing.
(On 4F and 8F, they are inside the coin laundry / vending machine area.)

Please use the in-room safe. We can also store items at the front desk.

Yes. Please ask at the front desk.
Please note that loaned wheelchairs may only be used within the hotel.
*Limited quantity available

You can use "Times Hotel ElCient Kyoto Hachijoguchi" within the hotel premises at a guest discount rate.
Please notify the front desk that you are using the car park and pay there.

15:00–11:00 next day / ¥1,500 *Outside these hours, regular rates apply.

8:00–18:00: 15 min / ¥300, max: (Mon–Fri) ¥1,700, (Sat/Sun/holidays) ¥2,000
18:00–8:00: 20 min / ¥300, max: none
*Rates are subject to change without notice.
[Size restrictions]
Height: 2.0 m, Width: 1.9 m
[Notes]
・Reservations for the car park are not accepted.
・If full, we will recommend nearby paid car parks.
Charges for these are at the guest's expense.

We will recommend nearby paid car parks. Please ask at the front desk.
Charges are at the guest's expense.
[Other partner car parks]
■Times Kyoto Station Hachijoguchi-mae: 15:00–11:00 next day / discount rate ¥1,500
*Please bring your parking ticket and pay at the hotel front desk.
■Kyoto Station Hachijoguchi Parking (Avanti underground): 16:00–9:00 next day / discount rate ¥1,200
*A hotel-issued accommodation certificate is required. Please contact the hotel for details.

Reservations are not accepted. If the car park is full, we will recommend nearby paid car parks.
Charges are at the guest's expense.

Yes. There is bicycle parking on the premises.
The covered area can accommodate up to 18 bicycles and 3–4 small motorbikes.
It is free for hotel guests.
*Capacity is limited.
If full, please use public bicycle parking.
*Mid-sized or larger motorbikes cannot be parked here.

The nearest convenience stores are LAWSON to the left and 7-Eleven to the right of the hotel's main entrance.

Bookings for meetings and banquets are accepted from 6 months in advance, and 12 months in advance when combined with accommodation.

Yes, this is possible.
Depending on the booking situation, we may not be able to show your preferred venue, so please let us know your visit date and time in advance.

Yes, free of charge. Please ask our staff.

We accept VISA, Mastercard, JCB, AMEX (American Express), Diners Club, and UnionPay.

All venues (Conference Rooms A & B and the Restaurant venue) are non-smoking. Please use the smoking area on 1F of the West Wing.

Because the official website "guarantees" the "Best Rate".

The Best Rate Guarantee applies to bookings made on websites, so phone-only rates are not eligible.

Travel agency products (brochures and websites) are sold at prices that the hotel cannot control, so they are not eligible.

Rates conditioned on consecutive nights are eligible only when the same stay dates (arrival and departure) match.

Eligibility is limited to the same date.

Overseas hotel booking sites are not eligible.